Privacy Policy

We may collect customer information such as full name, mobile number, email address, service address, city, pin code, location details, service category, booking details, problem description, uploaded images/videos and payment status.

We may also collect device, browser, IP address, website usage and support communication details for security, analytics and service improvement.

Customer information is used to create bookings, assign technicians, confirm address, communicate service updates, prepare bills, process support requests, handle refunds and improve service quality.

We may use contact details to send booking confirmations, service status, payment status, cancellation updates and customer support responses.

We may share required booking details such as name, phone number, address, service issue and preferred time with assigned technicians or operational staff for service delivery.

We may share limited payment-related information with secure payment gateway partners for payment processing, reconciliation, refunds and compliance.

Freeted Service does not store card numbers, CVV, UPI PIN, net banking password or sensitive payment authentication credentials. Online payments are processed through secure payment gateway partners.

Payment status, transaction reference and refund status may be stored for accounting, customer support and dispute resolution purposes.

Our website may use cookies or similar technologies to improve user experience, remember preferences, measure website performance and protect against misuse.

Users may manage cookies through browser settings. Some website features may not work properly if cookies are disabled.

We retain customer and booking information as long as necessary for service delivery, support, accounting, legal compliance and business records.

Data may be deleted or anonymized when it is no longer required, subject to legal and operational requirements.

Customers may contact us to request access, correction or deletion of their personal information, subject to identity verification and legal requirements.

Some records such as invoices, payment references and service history may be retained where required for legal, tax, fraud prevention or dispute purposes.

For privacy-related questions, customers may contact Freeted Service at surajkumarnishad21699@gmail.com or through the Contact Us page.