Cancellation & Refund Policy

Customers may request cancellation before technician assignment or before confirmation of the service visit. In such cases, eligible prepaid amounts may be refunded after verification.

If no payment has been collected, the booking may simply be marked cancelled.

If the customer cancels after technician assignment, travel or dispatch, a visiting charge, platform fee or cancellation charge may apply.

The exact charge depends on timing, distance, technician status and operational cost already incurred.

Once the technician reaches the customer location, visiting or inspection charges are generally non-refundable even if the customer decides not to continue with the repair.

If service work has started, labour and material charges may apply based on work completed and customer approval.

If money is deducted but booking/payment is not confirmed, customers should contact support with transaction details. We will verify payment status with the payment gateway.

Eligible failed or duplicate payments are refunded to the original payment method after verification.

Approved refunds are generally processed within 5–7 working days. Actual credit time may depend on the payment method, bank, card issuer, UPI provider or payment gateway process.

Refunds may not be available for completed services, technician visit charges after arrival, customer cancellation after service start, customer-provided wrong address, unavailable customer at location or misuse of booking system.

Emergency/night charges may be non-refundable once technician dispatch or priority allocation has started.

Material charges are non-refundable once spare parts, fittings, chemicals or consumables are purchased, installed, opened or used with customer approval.

Unused returnable material may be considered for refund subject to supplier return policy and condition of the material.

Customers can request cancellation or refund by contacting Freeted Service support at surajkumarnishad21699@gmail.com or through the Contact Us page with booking ID, payment reference and reason for request.